Making Research Discoverable
The Objective
As UX research expanded across digital teams, finding existing insights meant searching through fragmented platforms or relying on direct outreach to researchers. This created cross-team friction and the risk of duplicating past studies. To solve this, we consolidated research into one accessible hub to eliminate redundant work and accelerate product decisions.
The Solution & Approach
We transformed scattered study files into a single queryable experience. Product teams can now self-serve insights, scan high-level findings, and access full reports without needing manual assistance.
Centralized Ecosystem
Mapped cross-functional search needs and created one consolidated home for all UX studies, organized cleanly into clear product domains.
At-a-Glance Insights
Established a standardized taxonomy and report cards with executive summaries so teams can scan findings in seconds.
Standardized Deliverables
Created report templates and direct download access for full research documentation, allowing deeper exploration when needed.
Impact & Results
Centralizing UX research transformed how product teams discover and leverage user insights, establishing a sustainable foundation for organizational learning.
Instant Searchability
Made existing research archives instantly searchable across digital teams.
Minimized Redundancy
Prevented duplicate user studies by making past findings discoverable early in product cycles.
Self-Serve Access
Enabled product teams to find verified insights independently, freeing up researchers’ time.
Key Learning
Research only carries value if it gets used. Build-it-and-they-will-come rarely works for knowledge tools—the real impact came from co-designing the workflow with the teams who actually use it, making publishing seamless rather than an administrative burden.